We’ve all been there, we’ve come in early to the office or want to work late on a project…this is when it happens. The network is down. You pay your managed IT services company or your IT department good money to keep your systems up and running, but do they have the systems in place to make sure this doesn’t happen? Blazon Technologies Services makes sure your network is always up and running with our network operations center keeping an eye on everything, allowing you to get your work done.
MSPs leverage something known as remote monitoring and management (RMM) software installed on all agents for the purpose of supervising and controlling systems within the infrastructure. This is a critical part of providing a proactive service that includes monitoring, maintenance, and support. We take it one step further with our NOC – a centralized location that allows us to support the efforts of our RMM software.
Our NOC is where our engineers perform the monitoring, maintenance, and supervision required to keep your infrastructure up and running with optimal performance and reliability. Essentially, they’re able to visually keep an eye on your infrastructure at all times, which means they can:
Make adjustments as needed to improve network speed or performance, and in turn, keep your staff members productive.
Intervene when an issue occurs right away instead of waiting to be alerted via our RMM or one of your staff members experiencing problems.
Keep our own internal team members freed up to focus on more strategic initiatives with you, such as creating a business technology roadmap.
Our NOC engineers are keeping an eye out for anything that may threaten the uptime and/or performance of your network, including.