Last week we speak about the scammers that claimed to be from Microsoft Tech Support who wants to get access to your computer to run all sort of nasty things on it. This week we will look at some of the case studies
Client called in from the bank. He was with his banker cancelling his account and opening a new one because he just provided all of his banking information to “Microsoft”
So, my reaction is to educate the client to just hang up next time. Microsoft can’t see anything on your computer etc etc.
Client: “Well, how did they get on my computer then?”
Me: “Well, when they took you to their website to download their software …”
Client: “We didn’t go to a website … the Teamviewer window just popped up and I couldn’t move the mouse anymore.”
Turns out, Teamviewer was downloaded and installed on his computer through a drive by infection. It then gave unattended access to “Microsoft” who used the features in Teamviewer to turn off the local input.
I had a client tell me the same and that the guy (from India) could see her through her web cam.
They were calling her 3-4 times daily, (her computer was off) so I told her to call her phone company and explain to them that she fell for this scam and to have all 3 numbers blocked.
She actually paid $ 148.00, and they would have to update every month so that the virus would not come back.
I have one on the bench right now.
The customer refused to pay so the “Tech” from India put a password on her PC and locked her out and told her it would be $399 to unlock it. I tried using NT Password Unlock but it does not see any administrator accounts. I am looking at having to reload from scratch.
She also assured me she did not click on or download anything the tech was already in her PC when he called. And also was watching them thru the webcam.
One spammer, fooled the client into going to a website and allowed him access. Thankfully she called me while he was working his magic and I had her disconnect the Ethernet cable. I just did my normal virus removal dance and all is well.
The spammer got in the PC the same way and set a password. The scammer was asking her for a credit card and claimed that he would only bill her $2.00. My client asked if she should pay it! I kept telling her to hang up on him but she kept insisting that I talk to him. I finally convinced her to hangup or I would. She said the man was angry she wouldn’t pay the ransom!
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